The difference between audi and vw is that most vw parts and assembly is done in mexico(85% to be exact) and audi produces there parts and assembles there vehicles in germany(not trying to sound racsis) but the germans hold high expectations. Also audi's aren't produced in as many mass quanities, and us audi techs are required to have alot more advanced schooling than vdub techs. I am lucky though my main job is advanced diagnostics of audi electrical systems but my dealer also sales vw's which are a breeze to work on compared to audi's, this results in a fat paycheck for yours truly, now if I could just do something about those taxes.
By the way what kind of audi do you have, model/engine/qauttro?
That doesn't sound racist, just not accurate in my case. As a German, I don't hold high expectations with anything.
Oh wait, except for a cars warranty service.
I can't believe I still drive an Audi after the way I'm treated almost every time I go in there. Anything I ask to have fixed under warranty was the same as you are experiencing with Honda now, "driver probably at fault" They will try giving me a guilt trip every time.
I had to take it in 6 times for one thing before they fixed it. I took it in 5 times for another thing and they never fixed it. When I went in the 5th time to have it fixed there was about 1 week of warranty left and said it must be fixed now, with emphasis on the warranty expiring. Got the car back, same problem still and they said the warranty was up and they didn't have to fix it. Called Audi of America and they said it's dealers discretion. So, sucks to be me.
I took it in to have the belts replaced, had the pulleys, thermostat, etc replaced while they were digging around. A week later a belt blew and the car had to be towed. They charged me to look at it in order to see if it's their fault or not. I had to pay towing, car rental, and diagnostics on it. They said the couldn't see it as their fault... even though they just put everything in new a week prior.
I just started writing another example of poor customer service but I would just go all night... If I wanted such poor customer service I would buy Mercedes... geez. It's an S4, by the way.
Back on track. I would consider having a lawyer squeeze that lemon back on Honda.