I know what they are talking about, but the only bike shops around here are dealerships. The place that I was referred to is known for being crooks, and it isn't a dealership. The only places around here that I trust is Honda motorsports here in New Orleans or the Honda dealership way on the other side of the lake.
There is a Yamaha shop in New Orleans that burned my bridge many years ago.
Story Time- Back when I had my first street bike (not including dirt bike) I had a yamaha virago 250. I would go down to the local yamaha dealer in this area and get me a new oil filter. Every time I went, for 2 years, they had the oil filter in stock. Well, one day I went there and no oil filter, so I told the guy "man every time I came in her before ya'll had the filter in stock." Now this is the same guy that had handed me the filter before. He said "No we never carry that filter, that one we will have to order." I said in response "So you mean to tell me that ya'll have been giving me the wrong filter?" He replied, "Yes." At that point I turned around and left. Now this filter wasn't a spin on filter it, it was just a paper filter that I had to take the cover off the engine to remove.
I actually should have stopped dealing with them long before that when I went in for a replacement chain for the same bike. One day I went in for the new chain and told the guy what bike it was for. He did some searching on the computer and said, "We don't have that in stock. We will have to order it." I said, "you don't have that chain at all?" "No sir." I politely walked out and drive over to the Honda shop and told the guy I needed a chain, I told him the size and he told me that they had one, but it was too long, but he can get the mechanic to take out some links. I smiled and said "alright, now we are talking!" I didn't have time to wait for a chain to come in the mail, since the motorcycle was my only transportation.
Ever since then I stuck with Honda's, they are built really well. My dirt bike went under water in the hurricane and I drained about a gallon of stink water from the crank case. I drained the oil about 20 times after that before I stopped seeing water come out when I drained the oil. I started riding it after the 5th oil change. It is still riding strong till this day.