... sorry to hear of yet ANOTHER dealer letting a potential return customer down.
Yeah, that place literally sucked in many ways. In the 2+ hours I wandered and sat and wandered and sat and almost dozed off a few times, I overheard a LOT of potential sales lost because they were too firm on their pricing and wouldn't accept the customer's final cash offer. Hey, it's riding season, so I can see their concept that eventually the next guy might buy. But geez, give us a break! When you haggle with customers and accept a few dollars of loss from your commission, you earn a return customer who may spend more next time not to mention their parts purchases. I even overheard a customer asking WHY they wouldn't honor a price that was advertised in their newspaper ad! The salesman said because "that was a Bonus Bucks deal that expired a few days ago", so NO the guy could NOT get his ATV for $7800 cash! The price was $8500, take it or leave it. The guy left!
As for MY experience: Being told by the service guys in the back that YES, they did have time to get a customer's tire changed that was going flat by the service doors, then not getting to it until the customer almost left was a bunch of BS! I bitched to several people about the wait, and said my bike was about to fall over! (You know, they don't stand too well on their kickstands with flat rear tires). Anyway, it wasn't until I went to the parts guy who sold me the tire and said I'll just put some air in the tire and ride home, then buy my $180 tire and oil change somewhere else, that he went to the service counter and checked. The service advisor who first wrote me up walked over and apologized, THEN they finally got it started.
And promising me 10% but NOT honoring that discount also sucked.
I will NEVER, EVER, if it was the last dealer on the planet, spend my money at that Honda dealer again. Hell, next time I'll just call my Emergency Road Service and have the bike taken to my house! It would have been faster anyway! But everyone locally swears these guys have the top best service guys in Western Washington just because some famous pro rider works there. BFD! Pro Riders don't mean you'll get any better service!
The dealer I'm referring to (and you folks familiar can object and rebutt all you want, I'm only talking about MY experience) and will forever avoid at all costs? The bike dealer with the most unfriendly sales staff, "holier than thou" service advisors, and "yes we can
but no we won't
" mechanics? And who the f*ck cares if they're an authorized Power Commander Tuning Center with DynoJet dyno? Does that make them any better at customer service? Not in my opinion!
Brothers Honda/Kawasaki in Bremerton, WA!
Okay, I'm done venting! I couldn't find the correct thread to voice my outcry so I just did it here. Don't hate me.