wait a minute, back the truck up...
RezChick - are you sayin' that you never do your own oil changes?
...so, the dealership you're having issues with currently, are they the only ones who have done them for you or have you taken it anywhere else?
The point I'm getting at is this: If they f*#ked it up, they should fix it. Plain & simple.
I'd be having stern words with management if you're in the predicament that I'm suggesting.
...and, not trying to rub salt in the wounds, but I have to say I agree with Shaughnessy's stance on the situation, the only difference is I'd filter out the attitude (sorry man).
Find yourself a factory service manual for your bike, it might cost you between 20-50 bucks or so, but well worth the cost. I'm a visual person, so I rely heavily on pictures - which they have. Step-by-step instructions combined with (usually) good pictures will get a person a long way. And yes, with today's ever-broadening array of topics on the internet, you'll probably find a video somewhere if that suits you better.
Take full ownership of your bike, get yourself educated on basic routine maintenance and see where it leads. Don't hinder yourself by relying on flattery as a tool to lure others into doing it for you... it won't always be there for you.
A woman that rides her own bike, that's a big turn on to a lot of guys. A woman that can do her own maintenance too? ...
Best of luck you you in your fight with the dealership.