At the behest Cycle World's Matthew Miles, Allen Slavin at Vanson was contacted this afternoon. It turns out that he is THE vice-president who four times stated (paraphrased now), "Vanson does not guaranty its products past the speed limit."
Mr. Slavin, with his elephantine memory, recalled that the problematic jacket sported sleeves that were too long. He declared that a leather jacket sleeve, when hung loosely at the side, should stop before the wrist bones. He was reminded that on this particular jacket the sleeves are not too long; rather, the sleeves are the perfect length.
He suggested that the jacket be returned and a different brand jacket purchased elsewhere. Alternatively, he offered to custom manufacture a jacket for a custom price that would fit the "Vanson Way" (except, it is imagined, for the sleeves!).
No offense, Mr. Miles, (and thanks for trying) but the acquaintance of yours at Vanson is not riding on the same roads as his customer.
When the riding season further cools (it was 31ºF this morning!) the otherwise decent (if comparatively expensive) jacket will be taken to a leather seamstress for alterations and Vanson Leathers will considered only as an afterthought as another once-reputable customer-oriented US firm that lost its customer base through the arrogance of inattention. Pity.
Thanks again, Mr. Miles, for your time and consideration!
Clinton (Bates, perhaps...)