KBC Customer Service experience
I recently bought a new KBC VR-2R. I ended up breaking the right-side mechanism that locks the visor in place. (I could use a little more patience!)
My local dealer wanted $40.00 + shipping for one side. I called KBC customer service to see about getting a replacement. I was honest with the rep and told him I broke the damn thing. Didn't matter, the only question they asked me was where to send the free replacement set. Gotta love that!