I dropped my helmet once (caught it gently with my foot as it was coming down, old soccer reflexes at play) so it didn't hit hard, but it broke the top plastic railing, which is only for show anyways.
Fast forward a month or two, and I tried taking the cheek pads out. Two of the 5 or so plastic mounts broke off inside the helmet, making it impossible to re-secure the pads inside the helmet.
I called Scorpion, they immediately acknowledged that they had a bad batch of plastic on those connectors and offered to fix it if I would send it in.
Fast forward two weeks or so, I get the helmet back in a brand new Scorpion box, and lo and behold, not only is the cheek pad mounts fixed, but they replace the entire top rail with a brand new non-cracked one.
Needless to say, I was very impressed. You shouldn't have any issues with their customer service.
2009 Aprilia Tuono - Ginger
2001 XR650R BRP (Big Red Pig)
2006 Honda 599 - Ex wrecked it :-D
2007 Honda CB900F (sold)
2006 Honda VTX 1300C (sold)